How Found Cleared Backorders in One Day with 3PL Fulfilment – A Success Story

wellness & journaling

How Found Cleared Backorders in One Day with The Fulfilment Experts

Found, created by Sophie Richards, is a brand dedicated to helping people take control of their health. With a mission to empower individuals through tracking and self-awareness, Found’s Symptom Journal became an instant hit.

Sophie, a wellness advocate and influencer, built an engaged community of people looking to better understand their symptoms, track progress, and improve their overall wellbeing. However, when demand for the Symptom Journal exceeded expectations, Found was faced with a growing backorder crisis.

To avoid disappointing customers and to maintain momentum, Found partnered with The Fulfilment Experts—and in just one day, we onboarded the brand and cleared all backorders, ensuring every customer received their journal without further delay.

The Challenge: Rising Demand & Fulfilment Challenges

As an influencer-led brand, Found had the perfect combination of strong demand and loyal followers. However, with increasing popularity came fulfilment challenges:

Backorders waiting to be processed.
Urgent need for fast fulfilment to meet customer expectations.
Sophie’s focus was on growing her brand, not logistics.

Without a scalable fulfilment partner, Found risked frustrating customers, delaying deliveries, and losing sales due to fulfilment struggles.

The Solution: Partnering with The Fulfilment Experts

To help Found overcome their fulfilment challenges, The Fulfilment Experts provided a fast, scalable, and seamless solution:

One-Day Onboarding: We fully onboarded Found within 24 hours, integrating their store with our fulfilment system.
Rapid Backorder Fulfilment: All outstanding orders were picked, packed, and shipped in just one day, eliminating delays.
Scalable Fulfilment Support: As Found continues to grow, we ensure that every order is shipped quickly and accurately.

With Found’s Symptom Journal now stocked in our warehouse, Sophie no longer has to worry about logistics—we handle everything, so she can focus on her community, content, and brand expansion.

The Results: Instant Fulfilment Success

By outsourcing fulfilment to The Fulfilment Experts, Found achieved:

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Backorders Cleared in 24 Hours

Every waiting customer received their order without further delays.

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Lower Operational Costs

No need to hire a team or manage in-house fulfilment.

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Faster Order Processing

New orders are now despatched the same day.

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Higher Customer Satisfaction

Improved brand trust and better reviews from happy customers.

Why Found Continues to Work with Us

As Found’s popularity grows, Sophie continues to rely on The Fulfilment Experts for:

Next-Day Shipping – Ensuring customers receive their journals fast.
Seamless Store Integration – Orders are automatically processed without manual input.
Flexible Scaling – As Found introduces new products, our fulfilment adapts to demand.
Dedicated Support – A personal account manager ensures smooth operations at all times.

For influencer-led brands, speed is everything. Our ability to clear backorders in just one day ensured that Found maintained its momentum and continued growing without fulfilment setbacks.

For brands like Found, handling fulfilment in-house isn’t always practical—especially when viral demand leads to backorders. With The Fulfilment Experts, brands can focus on marketing and product development while we handle storage, picking, packing, and shipping.

Need fast, reliable fulfilment for your growing brand? Get in touch with The Fulfilment Experts today and let’s take the stress out of logistics.

Found